I'm not going to go back and forth with you on this.
Suffice it to say that the primary reason manufacturers limit distribution to qualified dealers is because they want the equipment installed properly and the customer supported.
You are right though in that the perceived value of a product will decrease with every complaint it gets. That's exactly what happens when it gets sold to trunk slammers and the general public.
When a customer buys from a dealer they complain to the dealer who should take care of the problem. Buy gray market and the outfit you bought it from isn't going to help you. So now the product is crap because they can't figure it out.
Have a good evening.
-Hal
