Let me ask you this ....... what difference does it make if the customer is paying an Intertel dealer to work on the phone system instead of you?

You will both be charging him to do that work ... except the dealer will have been trained so he will do things in a fraction of the time it will take you so it may even cost less ..... on top of that the dealer will have a full inventory of parts.

As much as you have trouble with the whole exclusivity thing the reality is that it is very good for the customer to have a vendor that knows the system inside and out, works on it regularly, stocks parts and has access to the manufacturer if they need to escalate trouble.

Just picture this whole process if the customer had hired an Intertel dealer ..... it would have been an entirely different outcome.

Intertel is no different than most other vendors... they want to know that their dealers will do a good job so end users will think highly of their system .... which is exactly what most intertel owners who are properly supported think.

You also made a comment about getting rid of the system ....... so you go out and spend $2,500 +- on a new system ..... that has less capability than their current system. That would pay for a whole lot of service calls.

You keep mentioning that you want to learn .... perhaps the most important thing to learn here is that you are not doing the customer any favors here...

John Corrigan
New Phone Systems and Service
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