SST - I wish this was the case. It would be an easy problem to fix.
We have checked up on most of the installs performed by several of our certified techs. All systems are properly grounded, UPS is installed properly and system locations are environmentally acceptable.
I am glad that you are having better luck than we are with this equipment. Don't get me wrong, we love the system and it's features. This is why we keep selling it hoping for the issues to subside.
I have had discussions with many different resellers over the years and it is either one extreme or the other. I have not seen much in between.
