"Flash Card update"
I just found another customer service ticket from June of this year. This system is also a 50L. It was also installed in August of last year. This customer has had several occurances of lines not disconncting. We had ordered "Guarenteed Disconnect" from the Carrier a few weeks prior and verified that it was programmed on all lines. The Flash Card failure occured after the system had been rebooted due to the continuing line lock ups. The system never came back online and the only fix was to replace the Flash.
Both system were properly grounded and were on a decent UPS.
I am certain that I can locate other Flash Drive failures within the last year or two. This does not include the several Samsung Flash Card failures. THe first of which occured the day before ESI contacted all of the affected resellers.
