No sure on the line vs. call appearances. Will check tomorrow.

I am not onsite and users are kinda slow but, I will get them to watch the calls come in.

I know they used all internal lines to test and got the same scenario.

I built the star that sends the calls to the hunt group so I am positive all her calls are coming from the star. Of course there may be an occasional internal call or transfer, but she mainly takes calls from the star.

It is not a ACD HG.


I will look into it more tomorrow.

Thanks,

Michael L. Gates


I DON'T LIKE PEOPLE PLAYING ON MY PHONE!! "I keeps it real"