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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Compare the problem extension's station flags with those of an extension within that same keyset list that is working fine.
If it happening to all extensions within that keyset list of that hunt group, I would check the wrap up timer. You can also look in system flags and verify that 'Wrap up mode for holding ACD calls' is set to YES.
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