The profile helps us identify who it is we are talking to, be it tech, end user, etc. Based on your responses, you have already identified yourself as an end user. What the profile also does for us is allows us to have contact information for you so that we could offer help to you offline, which could end up furthering this along a little faster, thereby ending some of your frustration.

As for the whole confusion you are having with departments, names, etc, please allow me to explain in the best way I know how. It really depends on what kind of phone you have, first of all. If you have a phone with a 2-line LCD, it cannot show as much as the 48-button phone that has a 3-line LCD. When a call rings in, depending on how you wanted the system setup, and depending on how many phones you wanted to ring, the installer could have either directed incoming calls to a department, typically a ring-all group, or to a list of extensions. If the installer went with a list of extensions, they would have been limited to ten extensions. A department group is typically used for inbound ringing when the customer desires to have more than 10 phones ring consecutively. If a department group was used for inbound ringing, the ESI system will always show you the NAME of the department group. A department group has a default name of DEPT 29X (290-299). It can be renamed to something different, but cannot have its name removed completely. Because this is showing up on the LCD, there is less space available, and therefore is one reason why CID info is reduced during that inbound call. If the installer programmed inbound calls with a list of extensions (10 or fewer), and if each line port didn't have a name assigned, your CID would show up with the Name and Number. The other scenario that would prevent full CID from showing up is if the installer programmed each line port with a name ("Line 1" or "555-1212" or whatever), this information would also have first priority on the LCD, and therefore would prevent all of the CID info from showing up during an inbound call. This is just how ESI does it. If you are using a department group, an installer will need to program inbound calls to ring to a list of extensions. This may limit you, but it is a give and take situation. If the problem is simply that they programmed the line ports with a name, that only needs to be removed for you to see all of your CID info.

What model phones do you have? I'm just wondering.

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