Summary
- Fibre internet is ideal for VoIP phone systems because it delivers symmetrical upload/download speeds, lower latency, minimal jitter, and a more stable connection—resulting in clearer, more reliable business calls.
- TELUS PureFibre™ offers a dedicated line to your business, avoiding the slowdowns common with shared cable connections in mixed-use or commercial buildings.
- With Atcom, fibre integrates seamlessly into your existing network using your choice of router, Ethernet, media converter, or SFP-enabled firewall.
- Monthly pricing varies by speed and contract length; 1Gbps plans can be as low as $99/month on promo with 3-year terms. Installation typically takes 5–10 business days with minimal disruption.
- Atcom helps Western Canadian businesses set up TELUS PureFibre™ for optimized VoIP and SIP trunking, with expert support and tailored network configuration.
Faster, Clearer, More Reliable Business Communication
If your business telephone systems are cloud-based or depend on VoIP, fibre internet can dramatically improve your call quality, reliability, and speed.
Atcom Systems is proud to offer TELUS PureFibre™ Internet to business clients throughout Alberta and British Columbia. If you’re already using Atcom for VoIP or SIP trunking, we can also help ensure your fibre internet setup is optimized for the best possible voice performance.
Below, our experts show you the benefits of implementing fiber internet at your workplace and give you details on how it works so you can make an informed decision about what you need.
Why Fibre Internet is Perfect for Business VoIP
VoIP (Voice over Internet Protocol) phone systems depend on stable, low-latency internet connections to deliver clear audio. Fibre is uniquely suited for this.
Whether you’re using a cloud-based system like the Yealink T54W or managing a full PBX with SIP trunks, fibre internet provides the foundation for smooth and professional communication. Here’s a rundown of how it can improve your business operations:
Symmetrical Speeds Support Better Voice Communication
Traditional cable internet often prioritizes download speeds over upload—but fibre delivers equal speeds in both directions.
This is critical for VoIP because voice data is transmitted back and forth in real-time. Symmetrical upload speeds make sure:
- Your voice is just as clear to the person on the other end of the call
- Conference calls and video meetings run more smoothly
- Data uploads (like file sharing or cloud backups) don’t interfere with call quality
This is especially useful if your business sends large files or runs multiple VoIP lines. Symmetrical fibre speeds help keep everything running without interruptions.
Reduced Latency for Instant Call Responsiveness
Latency refers to the delay between when data is sent and when it’s received. Even small lags can make conversations awkward or cause people to talk over each other.
Fibre reduces latency by:
- Transmitting data at the speed of light via optical signals
- Avoiding the signal degradation seen in older copper networks
- Delivering consistently fast response times during calls
For businesses using softphones, cloud phone systems, or integrated CRMs, low latency means less delay, fewer interruptions, and smoother interactions with customers.
Minimal Packet Loss and Jitter for Clearer Audio
VoIP calls send your voice as a stream of data packets. When those packets get delayed or dropped (known as jitter and packet loss), your call quality suffers—often sounding robotic or choppy.
Fibre helps prevent this by:
- Offering a more stable and consistent connection with less congestion
- Eliminating interference that can happen on DSL or shared cable lines
- Maintaining proper packet sequencing for smoother voice playback
This ensures your conversations stay professional, especially on important client or team calls.
No Shared Bandwidth Means More Consistent Service
Many cable internet connections are shared with neighboring businesses or residences, especially in commercial or mixed-use buildings. That can lead to slowdowns during peak times—just when you need your systems most.
Fibre to the premise (FTTP) solves this by:
- Giving your business a dedicated line not shared with others
- Preventing bandwidth drops when nearby users stream or download large files
- Ensuring reliable service even during the busiest hours of the workday
For VoIP and cloud phone systems, consistent bandwidth means fewer dropped calls, clearer audio, and predictable performance.
The Cost of Upgrading to Fibre Internet
Our pricing for TELUS PureFibre™ internet depends on your desired speed, as well as the length of your contract. We offer month-to-month pricing, as well as one-year and three-year options:
| Business Pricing – AB/BC as of April 1, 2023 | |||
| Access speed (symmetrical) | MTM | 1Y | 3Y |
| TELUS PureFibre™ Internet 25Mbps | $ 77.00 | $ 77.00 | $ 58.00 |
| TELUS PureFibre™ Internet 75Mbps | $ 99.00 | $ 99.00 | $ 80.00 |
| TELUS PureFibre™ Internet 150Mbps | $ 115.00 | $ 115.00 | $ 89.00 |
| TELUS PureFibre™ Internet 300Mbps | $ 127.00 | $ 127.00 | $ 100.00 |
| TELUS PureFibre™ Internet 750Mbps | $ 160.00 | $ 160.00 | $ 135.00 |
| TELUS PureFibre™ Internet 1GB (940 Mbps) | $ 175.00 | $ 175.00 | $ 99.00 (promo) |
| Static IP addresses (5 IPs) | $ 12.00 | $ 12.00 | $ 12.00 |
| Optional Router (T3200) – one time (currently waived) | $ – | $ – | $ – |
| Changes and modifications to plan | $ 30.00 | $ 30.00 | $ 30.00 |
| Expedite installation | $ 300.00 | $ 300.00 | $ 300.00 |
FAQ: Fibre Internet for Business
How long does it take to install fibre internet at my business?
Install times can vary depending on location and existing infrastructure. In most cases, once service is confirmed at your address, installation can be scheduled within 5–10 business days.
Is the installation process disruptive?
Minimal disruption is expected. TELUS typically runs a fibre line into your building and sets up a media converter or optical network terminal. The process usually takes a few hours.
What kind of router or modem do I need?
You can use:
- A TELUS-supplied router
- Your own router connected via Ethernet
- A firewall with SFP capability for direct fibre input
We’ll help you determine the best setup based on your network needs.
Can fibre work with our existing phone system?
Yes. Fibre works with:
- Cloud phones and VoIP handsets (e.g., Yealink T54W)
- SIP trunks connected to your existing PBX
- Hybrid setups (with the right configuration)
What are common fibre internet issues—and how are they resolved?
Most fibre issues are rare but include:
- Signal loss: Usually due to physical damage—our team can troubleshoot or escalate to TELUS
- Configuration problems: Often resolved by adjusting settings in your router/firewall
- VoIP setup issues: We provide VoIP-specific support to eliminate dropped calls or jitter
What makes fibre better than cable or DSL?
- Faster and more reliable
- Dedicated connection (not shared bandwidth)
- Supports symmetrical speeds ideal for voice and video
Get Started with Fibre Internet Today
Atcom is your one-stop shop for VoIP, SIP, and fibre internet in Western Canada. Whether you’re upgrading from copper or building out a new system, we’ll help you qualify for service, select the right plan, and set up your fibre connection for success.
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