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Joined: Apr 2007
Posts: 607 Likes: 1
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OP
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Joined: Apr 2007
Posts: 607 Likes: 1 |
I swapped out the processor and SD card. When system came up in default the caller ID passed through, when I loaded the customer Database, caller ID stopped working. Activity screen does not show CID when call hits auto attendant. So i'm thinking it's a corrupt database. Should I reprogram from scratch?
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Joined: Aug 2006
Posts: 1,789 Likes: 9
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,789 Likes: 9 |
Check the trunk ports programming, then the station display programming before you start all over.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Apr 2007
Posts: 607 Likes: 1
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OP
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Joined: Apr 2007
Posts: 607 Likes: 1 |
Thanks, MMC 119,312,414 all set correctly. I'm thinking I'll program the phone system side first, see if that works, then upload the voicemail.
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Joined: Jun 2006
Posts: 3,000 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,000 Likes: 4 |
PSTN or PRI?
Does the CID appear on the handsets and/or in the SMDR?
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Joined: Apr 2007
Posts: 607 Likes: 1
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OP
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Joined: Apr 2007
Posts: 607 Likes: 1 |
Regular lines connected to a 4TRM card. Not sure about the SMDR but CID is not appearing on the activity log. The display on handsets shoe "no cid received"
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Joined: Jun 2006
Posts: 3,000 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,000 Likes: 4 |
Do you have a BUTT set or a cordless which displays CID you can connect to the lines to prove that carrier is sending CID?
I brought a BUTT set with a display just for this issue, came in handy a couple of times to prove to the customer that it was the carrier who was wrong, and not a fault with the pabx.
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Joined: Jun 2005
Posts: 574
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Member
Joined: Jun 2005
Posts: 574 |
Have you told system it needs cli for lines in mmc 425
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Joined: Sep 2001
Posts: 2,314 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,314 Likes: 7 |
mmc 425 in North America isn't used
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Joined: Jun 2005
Posts: 574
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Member
Joined: Jun 2005
Posts: 574 |
Thanks Pvj we have to set 425 to make cli work on lines in uk
Must be a different mmc in states
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Joined: Apr 2007
Posts: 607 Likes: 1
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OP
Member
Joined: Apr 2007
Posts: 607 Likes: 1 |
Nameless, I do receive CID on the trunks before the system.
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