Hal
My point is that until a company gets to a certain level they don't have IT staff. I think that most of us do network cabling as well as standard voice already. By hiring IT people into our companies WE are the IT Staff and evolve thus getting calls not only about voice problems but data as well. I work with many local IT professionals and trade leads back forth, or hire each other as needed at set hourly rates. At some point in time I assume we will share office space to become a one call shop.