Yep, I am with Larry on that one. Years we spent dealing with Verizon's screw-ups, and of course since we ordered the service, we were the ones that looked bad. Oh and I might add, they enjoyed it when we looked bad right along with them in the eyes of the customer. Kind of like having a partner in crime.
No more ordering for the customers; they must do it themselves. We will help with answers to technical issues, but only through a conference call.
The customers need to know what a pain it is to deal with the telcos. It helps to make them appreciate what we do a lot more.
