Why do these IT guys refuse to deal with real phone service providers? You never hear of them getting service from QWest or Verizon or even a CLEC. It's always some unknown fly-by-night service provider that nobody's ever heard of. It's bad enough that they think their rinky-dink systems are so great, but when coupled with an unknown carrier, they end up with a real toybox on their hands. What happens?

The whole thing fails miserably and they end up scrapping it. That being said, the small guy will never see an opportunity to sell them anything. The management will insist upon not making the same mistake twice and only buy the replacement system from the big guys.

Ed Vaughn, MBSWWYPBX