Originally posted by jjimm:
If he knows how, is there any legal reason why we can't just move it ourselves? If absolutely necessary I can probably get a release from AT&t. I'm sure they would be glad to get customer off their back.
Yeah, that’s not a legal maneuver. The NCTE (network channel terminating equipment, commonly called the smart jack) is telco property and serves as the demarcation point for the regulated service. We can’t advise you to move it.
If I were in your position I’d get a LoA (letter of agency) from your customer and put in a service order yourself with at&t to request a demarc move with inside wiring charges approved, to have the point of demarcation moved to inside your customers suite. Could be pricey but would be the best and most reliable way.
That was the official answer… Sometimes smart jacks do unexplainably move, but you now know that’s an illegal solution.
