Ok,

Sorry I'm back, I stand completely corrected on 1 issue that I thought we covered:
The cable we are using for the EKSU is NOT the cable it came with, rather the cable we are using is a 6 to 8 foot amphenol cable, There was no room for the other. The question I have now is the supplied cable a straight through, or reverse orientation? This question is from my tech.
I guess is an issue of distance?? It seems wierd there is that much sensitivity, but is possible?
We are going to hold the unit closer and try it, then will have to spend all day re-arranging phone room, but will be worth it if it fixes the issue

Let me know what you think, I will be forever gratefiul for any help you cab give me, as is really been a pain!!

Thanks