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Joined: Jan 2005
Posts: 15,382 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,382 Likes: 13 |
Those features are not normally provided with any phone or voice mail system out of the box. You need to pay extra for either a call accounting or ACD reporting package in order to capture such information-specific reports.
Raw SMDR data provides a good deal of information, but several lines of data need to be combined and compared in order to generate more concise reports. That's what these extra packages do.
Ed Vaughn, MBSWWYPBX
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