A bit more info would be helpful, but I can give you some pointers. You need a straight thru serial db9 to db9, using hyperterm with settings at auto baud, 8 bits 1 stop bit and no flow control. You connect hit enter and you should get a password prompt. If you have no serial port on your laptop use a Dynex usb/serial adapter. The Belkins don't work as well.

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