Originally posted by Dustin Owens:
You know there is something about having a phone system running on any version of Microsoft Windows/Server, that just seems like a bad idea.
IIRC the Prologix is running embedded windows, isn't it?
Also, my company makes one of the best dialers on the market using NMS boards and a Windows 2000 Pro for the server - we have had customers with five 9s. These are used in Collection Call Centers where every minute the dialer is down is lost money - so we can't use a system that won't stay up. One of our customers has our system making 40,000 broadcast messages calls per hour with complex autopay IVR functions - Windows hasn't choked yet. Failure in this case is drive burn out do the the millions of read/writes happening.
Usually any down time is realted to the end user trying to tweak something (like call routing) without knowing what they are doing or stopping services.
