Looks like Dane's in your neck of the woods there; you might want to talk to him about an upgrade.
Here's the deal: When a PBX is old enough to vote, you need to find a plan for replacement.
The newest Mitel, the SX200 ICP, would be a marvelous step forward for these folks, especially on a lease, and the maintenance costs are a new system are nothing compared with nursing along a 20-year-old system. Not to mention improved features...
Some folks disagree with me on this, but I think upgrading is a necessity in a situation like this. FWIW...
