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#66825 10/31/11 05:01 AM
Joined: Apr 2007
Posts: 24
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Joined: Apr 2007
Posts: 24
Is there a way to have a recording set up that an agent can play on a call? I have some agents I need to say "this call may be recorded or monitored" and some just flat out forget. If I could have them play it through the system, that would be helpful. Is there a way to do this? We have an AXXESS system, standard TDM

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#66826 10/31/11 02:03 PM
Joined: Sep 2005
Posts: 840
Joined: Sep 2005
Posts: 840
So you want it to play automagically or play when the agent does something?

#66827 11/02/11 03:24 AM
Joined: Aug 2005
Posts: 908
Joined: Aug 2005
Posts: 908
I create a Call Routing Application right before a call is dumped into a Hunt Group. Its sole purpose is to play that message.

Moderated by  Stix1 

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