web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#635856 03/13/20 12:18 PM
Joined: Jul 2003
Posts: 1,231
davetel Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 1,231
my customer complained about calls dropping. they told me when they reset the system it works for a couple days and then starts dropping again. im thinking its the ksu. does it sound like data base trouble i can clear up with default or a bad component in the system. they are a long drive and i havnt been there yet. thanks. dave.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
Are the phones remaining lit up when the calls drop? I have seen the power supplies in the SBX cabinets go bad, but they usually affect all other functions of the system, not just the line. Fortunately, the power supplies are easy to replace in the field, but you really can't buy them. You just have to take one out of another KSU and then send it out for repair as a unit. I doubt if this is a database issue.


Ed Vaughn, MBSWWYPBX
Joined: Jul 2003
Posts: 1,231
davetel Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 1,231
i will have to ask them. i have often had power supplies go weak in sts systems. i wonder if they can be repaired. never thought about that.

Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
Sotel, Vertical's factory service provider, requires that a complete KSU be sent in for repair. What we often do (and it is perfectly acceptable by them) is to assemble a complete KSU filled with defective components. As long as it is a complete unit, they will repair it. They don't repair piece parts, as far as I know, other than removable cards. What's nice with the SBX is that the same power supply is used in both cabinets and it is super easy to swap out without having to worry about losing the database or even take it off the wall.


Ed Vaughn, MBSWWYPBX
Joined: Jul 2003
Posts: 1,231
davetel Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 1,231
got it. thank you.

Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
How are the calls delivered. Who is the service provider? KSU dropping all calls? inbound and outbound? Intercom dropping? Are lines voip coming into the building and then analog into the system? This may not be an SBX ksu problem.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.

Moderated by  EV607797, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,240
Posts638,579
Members49,755
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
210,636 Shoretel
187,384 CTX100 install
186,173 1a2 system
Newest Members
TaniyahCobb, TDKs79, Buttinset, Housetech, MeganH
49,754 Registered Users
Top Posters(30 Days)
Toner 14
Yoda 9
dexman 4
Who's Online Now
1 members (justbill), 42 guests, and 34 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5