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#634108 12/13/19 12:46 PM
Joined: Aug 2005
Posts: 327
tmeier Offline OP
OP Offline
Joined: Aug 2005
Posts: 327
I have multiple CTX 100 that I have set up an auto attendant with. They all have an IVP8 R1 or R2. I have all the IVP8s boxes set up the same to transfer by using 9,xxxxxxxxxxH, I have also tried @F-9XXXXXXXXXX-H. When you press the option it plays the music on hold and then goes back to the main greeting. The older processors seem to work and transfer fine. The ACTU3s with a software release of 5.10 or 5.20 do not. Everything is the same. I have enabled 2B channel transfer. I also have a location that has standard pots lines and when I tested the transfer the first time it worked. Then it wouldn’t work after that first test. Im using #450,XXXXXXXXXXH. When you call it, it plays greeting and when you press 3 you can hear the hook flash and then you can hear the VM start dialing the number and then hangs up the call. Any help would be appreciated. Thanks

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Joined: Jun 2005
Posts: 2,706
Likes: 7
Joined: Jun 2005
Posts: 2,706
Likes: 7
I always use the @F- before all transfer tokens
Per Toshiba, Centrex transfer using a flash-hook: @F-#450,phone number--H
Non-Centrex : @F-9-phone number,,H
I don't really think you need the 2 commas before the H. Usually I use 1 comma or a hyphen. You can add a couple commas just to see if it makes a difference.
I haven't ever enabled 2B channel transfer. Usually with a PRI you just use 2 channels per call, the channel for the incoming call, then another one going out.
You do need to make sure that the Tandon CO connect is enabled in the COS for the voicemail ports. Also that there isn't a dialing restriction.
* I would restrict dialing to only NXX and 1NXX in the DR table for the voicemail ports to prevent toll fraud.

Joined: Feb 2007
Posts: 319
Joined: Feb 2007
Posts: 319
Maybe the system is speed dialing to fast for the voip phone lines, you could add a couple hyphens in the phone number like xxx-xxx-xxxx ive had to do this in the past. or even between every number if you have to.

you could also increase the dtmf digit length in the system parameters of the vm. I believe its called "dtmf_dly" or "dtmf_on".

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Moderated by  Carlos#1, phonemeister 

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