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Joined: Apr 2018
Posts: 58
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OP
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Joined: Apr 2018
Posts: 58 |
I have a mailbox that was working fine, but now when you call it you get "This extension did not answer, to select another extension dial it now, or press 1 to leave a message", pressing 1 gets me to the voicemail greeting the user recorded. It used to go right to his VM greeting, but just stopped working all of a sudden.
Is there a code they can dial to disable that that prompt they get before their VM greeting plays??
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Joined: Sep 2001
Posts: 2,332 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,332 Likes: 7 |
There are 2 greetings to a mailbox, 1 of them is not recorded and what you are hearing is the system default
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Joined: Apr 2018
Posts: 58
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OP
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Joined: Apr 2018
Posts: 58 |
I recorded the greeting and the name to make sure. It's really weird as it has been working all along
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Joined: Sep 2001
Posts: 2,332 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,332 Likes: 7 |
The greeting or both greetings?Remember there is a mailbox greeting and a no answer greeting 5 1 and 5 7 from the mailbox menu
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Joined: Apr 2018
Posts: 58
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OP
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Joined: Apr 2018
Posts: 58 |
Almost positive I did both, because that usually fixes it.
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Joined: Aug 2006
Posts: 1,798 Likes: 10
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,798 Likes: 10 |
Try cleaning all of those annoying prompts out of EClass, or check the Eclass settings for that extension/mailbox combo.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Aug 2015
Posts: 6
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Joined: Aug 2015
Posts: 6 |
I believe that you just want the "Personal Greeting"... which you record by dialing 5 then 1. Delete the others, or delete the mailbox, and re-enter... then only record the Personal Greeting. Different Greetings change the prompts that a caller will hear.
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