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#627852 02/28/19 05:04 PM
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We have been unable to connect to eManager since 1 of the 2 SNMP communities inside emanager was deleted. We have no idea what the community name or password was. The error we get when trying to connect in eManager is:

Connection failed! PBX:ERROR_COULD_NOT_CONNECT_TO_CALL_AGENT

What are our options to get back into emanager. We have a few new employees and we have not been able to set them up since this happened.

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What browser are you using? Are popup blockers off?

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Internet Explorer on the XP machine that is the phone system.

No popup blockers are on.


Last edited by bpr-admin; 02/28/19 05:42 PM. Reason: answered the popup question.
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I would delete it all and reinstall emenager

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How does that help to know what the snmp community and password is inside the CIX?

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How does that help to know what the snmp community and password is inside the CIX?

I shouldn't have said that it was deleted from eManager earlier. It was deleted from the phone system using eManager.

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Originally Posted by bpr-admin
How does that help to know what the snmp community and password is inside the CIX?

I shouldn't have said that it was deleted from eManager earlier. It was deleted from the phone system using eManager.

If someone removed the default community name and added a different one and you don't know what it is the only way of getting back into the CTX/CIX system is to default it all back to factory and start again.

Do you have a backup of the system prior to the community name change?


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Carl
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I don't believe we have any backups on that system. please tell me there's other options. What about remoting into the CIX system itself and changing things? surely there's a way without wiping everything.

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PASSWORDS ARE NOT ALLOWED IN THE OPEN FORUM.


Moderated by  Carlos#1, phonemeister 

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