web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#624711 10/29/18 12:24 PM
Joined: Oct 2018
Posts: 3
Member
OP Offline
Member
Joined: Oct 2018
Posts: 3
Hi All -

We have had an issue occur with our UC Desktop. The operator cannot complete a supervised transfer. The option to "complete" the call cannot be clicked.

This one has me perplexed. Cannot seem to find a way to fix it. Any advice?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Sep 2004
Posts: 4,191
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,191
Likes: 2
This ongoing issue or new? Are you using a UC server or not? You understand the SV8100 support is going away after Dec 31st right?

Joined: Oct 2018
Posts: 3
Member
OP Offline
Member
Joined: Oct 2018
Posts: 3
New issue. The UC Desktop has been working just fine until a few days ago. Yes, we are using a UC server with two operators answering calls for the building.

Joined: Sep 2004
Posts: 4,191
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,191
Likes: 2
You reboot everything? I mean other than that did someone do some programming?

Joined: Oct 2018
Posts: 3
Member
OP Offline
Member
Joined: Oct 2018
Posts: 3
Yes, everything has been rebooted.

Some programming was completed to change a couple of extension numbers in PC Pro shortly before the issue presented itself. But I already attempted to reload the previous build to rule that out.

Our Network Engineer also recently installed a new firewall. Do you think it is possible that the firewall may be blocking something?

The only thing that is not working in UC Desktop is the ability to complete a supervised call transfer.

Joined: Sep 2004
Posts: 4,191
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,191
Likes: 2
These external VoIP phones?


Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,233
Posts638,547
Members49,752
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
210,580 Shoretel
187,092 CTX100 install
186,118 1a2 system
Newest Members
Housetech, MeganH, daob_sa, On Hold Concepts, TS Comm
49,751 Registered Users
Top Posters(30 Days)
Toner 11
Yoda 8
dexman 3
Who's Online Now
2 members (TCS Co., Toner), 92 guests, and 30 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5