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#624390 10/12/18 02:00 AM
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davetel Offline OP
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i ahve a customer with an sts phone system. they told me held calls get dropped after an minute or so. the only thing i could think of was change the held call recall timer to 0. is there anything else that may help. thanks, dave.

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you need to go on site and troubleshoot . Make some test calls and see what (if anything) is happening . was it one call , one time ? One phone ? most calls .etc ,etc ..

hold recall is how long a call stays on hold before ringing back I set it to 60/90 seconds .


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This is one of two things, no MOH and callers think they have been dropped so they hang up, or the dialtone provider has low loop current and the phone system thinks the caller has hung up so it does to. Setting the hold recall timer to 0 will not help, just the opposite, set it to between 30 seconds or longer but less than a minute or calls on hold could sit there too long.

Last edited by Derrick; 10/14/18 09:08 AM.

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'30 seconds or longer but less than a minute or calls on hold could sit there too long."

Anything less than 60 seconds on recall and I'm getting a call back " these @$ phones keep ringing back to me after I put them on hold "






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Originally Posted by skip555
'30 seconds or longer but less than a minute or calls on hold could sit there too long."

Anything less than 60 seconds on recall and I'm getting a call back " these @$ phones keep ringing back to me after I put them on hold "
Yep, me too. Always 120 seconds for us.

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davetel Offline OP
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cool planning going back out to go over these things. thanks. dave.


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