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#620862 06/07/18 03:27 PM
Joined: Jan 2018
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Joined: Jan 2018
Posts: 44
Hi,

I have a SL2100 the AA routes to a failover IRG on busy, and then plays on hold music and cycles the queue messages.

Is there any way when in the queue to either, after a period of time go to voicmail, or offer an option to press a number to leave a voicemail rather than holding?

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What your asking is going into ACD functions.


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