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Joined: Feb 2009
Posts: 1
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Joined: Feb 2009
Posts: 1 |
I have the voice mail on a basic network with Integra as the carrier. I have a standard smtp / pop gateway setup with the correct smtp server in the email gateway field. However the voicemail will not send out any email .wav attachments. I get an rc=2 error in the log file. However I have pulled this vmail out and put it on a different network with Cox communications as the carrier and it works fine. This is the second location I have had a problem with Integra as the carrier. I have been on tech support with Integra and the IP address is authenticated to their relay server. I also am able to send mail out using outlook express with the smtp set to relay.integra.net however the voice mail will not send out any .wav attachments. I have replaced the firewall. I have even tried a different voicemail. I am at a loss right now and nothing I find on the edge website in the knowledge base addresses the emaildlv in the avdap. Any help would greatly be appreciated. thanks keith below is a copy of the log file with the error.
Menu Type is 0 [00400 2-03-2009 11:59:13 VMAIL2]Locking mb124 [00401 2-03-2009 11:59:13 VMAIL2]Set gain to 0 [00402 2-03-2009 11:59:13 KBD]Unable to start remote I/O server! [00403 2-03-2009 11:59:14 VMAIL2] Enqueuing (4) [00404 2-03-2009 11:59:14 VMAIL2] Enqueuing (2) [00405 2-03-2009 11:59:15 VMAIL2] Enqueuing (1) [00406 2-03-2009 11:59:15 VMAIL2] Enqueuing (#) [00407 2-03-2009 11:59:20 EMAILDLV]ALARM: send_mail error (rc=2) [00408 2-03-2009 11:59:20 EMAILDLV]ALARM: Cannot send email message to [jc******@cox.net]
----------------------- Begin email message info ----------------------- Subject: [0:00] Message for MB 115 from MB 300 NoteText: Voice mail message forwarded by Voice Processing Unit Central
Message received on Tue Feb 03, 2009 at 11:57 AM
-- MessageType: (null) DateReceived: (null) ConversationID: (null) Flags: 524288 RecipCount: 1 1. Name: [j******@cox.net] Address: [j******@cox.net] FileCount: 0 ------------------------- End email message info -------------------------
[00409 2-03-2009 11:59:20 EMAILDLV]Removed message number 0; 2(=?2) messages remain [00410 2-03-2009 11:59:20 EMAILDLV]ALARM: Unable to send email [00411 2-03-2009 11:59:23 EMAILDLV]No attachment file (prompt is empty) [00412 2-03-2009 11:59:23 EMAILDLV]Sending email message... [00413 2-03-2009 11:59:25 RHET2]Recording (db\rcrdings\4.r24) [00414 2-03-2009 11:59:27 VMAIL2] Enqueuing (#) [00415 2-03-2009 11:59:29 VMAIL1]Digital term(wait): PHYEVENT_disconnect [00416 2-03-2009 11:59:29 DISPATCH]Terminating VMAIL1 [00417 2-03-2009 11:59:30 LAMPS]Turning on lamp for x118 (mb118 - 1) [00418 2-03-2009 11:59:30 VMAIL2] Enqueuing (#) [00419 2-03-2009 11:59:31 ASAI]Constructing VMAIL1 task at 0086DB60 (priority=0) Update: Audio length=1424 ms, Num segs=1 Update: Seg#1=Audio literal,FileID=4(rc=4),StartOff=0,Len=4272,24000 bps,Spd=2 [00420 2-03-2009 11:59:32 VMAIL2]Resetting pending notification data for mb (124) [00421 2-03-2009 11:59:32 VMAIL2]mb124 has 1 new, 0 priority, and 0 saved msgs [00422 2-03-2009 11:59:32 VMAIL1]Call to app 277 from x118 [00423 2-03-2009 11:59:32 DISPATCH]Terminating VMAIL1 [00424 2-03-2009 11:59:32 LAMPS]Turning on lamp for x118 (mb118 - 1) [00425 2-03-2009 11:59:33 ASAI]Constructing VMAIL1 task at 0086B188 (priority=0) [00426 2-03-2009 11:59:34 VMAIL1]Call to app 275 from x118 Menu Type is 0
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Joined: Nov 2006
Posts: 241
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Joined: Nov 2006
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Are they expecting SMTP traffic on a port other than 25? Does it require SSL? In this case it looks like there was no message left based on the email subject Subject: [0:00] Message for MB 115 from MB 300 and line 0411 No attachment file (prompt is empty) .
60% of the time it works every time
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