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#61588 02/05/09 11:51 AM
Joined: Feb 2009
Posts: 1
kmakela Offline OP
OP Offline
Joined: Feb 2009
Posts: 1
I have the voice mail on a basic network with Integra as the carrier. I have a standard smtp / pop gateway setup with the correct smtp server in the email gateway field. However the voicemail will not send out any email .wav attachments. I get an rc=2 error in the log file. However I have pulled this vmail out and put it on a different network with Cox communications as the carrier and it works fine. This is the second location I have had a problem with Integra as the carrier. I have been on tech support with Integra and the IP address is authenticated to their relay server. I also am able to send mail out using outlook express with the smtp set to relay.integra.net however the voice mail will not send out any .wav attachments. I have replaced the firewall. I have even tried a different voicemail. I am at a loss right now and nothing I find on the edge website in the knowledge base addresses the emaildlv in the avdap. Any help would greatly be appreciated.
below is a copy of the log file with the error.

Menu Type is 0
[00400 2-03-2009 11:59:13 VMAIL2]Locking mb124
[00401 2-03-2009 11:59:13 VMAIL2]Set gain to 0
[00402 2-03-2009 11:59:13 KBD]Unable to start remote I/O server!
[00403 2-03-2009 11:59:14 VMAIL2] Enqueuing (4)
[00404 2-03-2009 11:59:14 VMAIL2] Enqueuing (2)
[00405 2-03-2009 11:59:15 VMAIL2] Enqueuing (1)
[00406 2-03-2009 11:59:15 VMAIL2] Enqueuing (#)
[00407 2-03-2009 11:59:20 EMAILDLV]ALARM: send_mail error (rc=2)
[00408 2-03-2009 11:59:20 EMAILDLV]ALARM: Cannot send email message to [jc******@cox.net]

----------------------- Begin email message info -----------------------
Subject: [0:00] Message for MB 115 from MB 300
Voice mail message forwarded by Voice Processing Unit Central

Message received on Tue Feb 03, 2009 at 11:57 AM

MessageType: (null)
DateReceived: (null)
ConversationID: (null)
Flags: 524288
RecipCount: 1
1. Name: [j******@cox.net] Address: [j******@cox.net]
FileCount: 0
------------------------- End email message info -------------------------

[00409 2-03-2009 11:59:20 EMAILDLV]Removed message number 0; 2(=?2) messages remain
[00410 2-03-2009 11:59:20 EMAILDLV]ALARM: Unable to send email
[00411 2-03-2009 11:59:23 EMAILDLV]No attachment file (prompt is empty)
[00412 2-03-2009 11:59:23 EMAILDLV]Sending email message...
[00413 2-03-2009 11:59:25 RHET2]Recording (db\rcrdings\4.r24)
[00414 2-03-2009 11:59:27 VMAIL2] Enqueuing (#)
[00415 2-03-2009 11:59:29 VMAIL1]Digital term(wait): PHYEVENT_disconnect
[00416 2-03-2009 11:59:29 DISPATCH]Terminating VMAIL1
[00417 2-03-2009 11:59:30 LAMPS]Turning on lamp for x118 (mb118 - 1)
[00418 2-03-2009 11:59:30 VMAIL2] Enqueuing (#)
[00419 2-03-2009 11:59:31 ASAI]Constructing VMAIL1 task at 0086DB60 (priority=0)
Update: Audio length=1424 ms, Num segs=1
Update: Seg#1=Audio literal,FileID=4(rc=4),StartOff=0,Len=4272,24000 bps,Spd=2
[00420 2-03-2009 11:59:32 VMAIL2]Resetting pending notification data for mb (124)
[00421 2-03-2009 11:59:32 VMAIL2]mb124 has 1 new, 0 priority, and 0 saved msgs
[00422 2-03-2009 11:59:32 VMAIL1]Call to app 277 from x118
[00423 2-03-2009 11:59:32 DISPATCH]Terminating VMAIL1
[00424 2-03-2009 11:59:32 LAMPS]Turning on lamp for x118 (mb118 - 1)
[00425 2-03-2009 11:59:33 ASAI]Constructing VMAIL1 task at 0086B188 (priority=0)
[00426 2-03-2009 11:59:34 VMAIL1]Call to app 275 from x118
Menu Type is 0

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Joined: Nov 2006
Posts: 241
Joined: Nov 2006
Posts: 241
Are they expecting SMTP traffic on a port other than 25? Does it require SSL? In this case it looks like there was no message left based on the email subject
Subject: [0:00] Message for MB 115 from MB 300
and line 0411
No attachment file (prompt is empty)

60% of the time it works every time

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