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#614635 12/07/17 10:49 AM
Joined: Nov 2017
Posts: 1
JAB74 Offline OP
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Joined: Nov 2017
Posts: 1
Have a customer having issue when dialing ext. 20 or 21 from AA a timer has expired please try again message then goes to main greeting if you know your parties ext dial it now. I was being trained on this system when our tech who was training passed. Any help would be great. Those are the only 2 ext. having issue

Joel Bruns
Atcom VoIP Phones
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
Retired Moderator
Joined: Jan 2008
Posts: 3,821
Make sure the users for those extensions have recorded their voice mail greetings and also make sure auto fwd to voice mail is turned on in pgm 113 (station attributes) for those two extension.

"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.

Moderated by  EV607797, MnDave, nfcphoneman 

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