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#614300 11/20/17 04:27 PM
Joined: May 2017
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Mihaly Offline OP
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Hello,

We have four phones in an operator group that ring when our customers call the main line. If operator doesn't pick up, the sales group will ring after about 3-4 rings(aprox. 10 seconds). All this is already setup, I just want to change the time it takes for the sales group to ring from 10 seconds to 5.

I've downloaded 2 SV9100 manuals but the verbiage used is not very straight forward. I've tried making changes to 20-04-03, 20-31-03, 24-02-03 and 24-02-11 but neither of these changes seemed to affect the timer.

Any help is greatly appreciated.

Thanks,
Mihaly.


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There are several ways to route incoming call traffic. It would be helpful to know how you are doing it with this system, however, have you tried 22-01-04

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Mihaly Offline OP
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I've looked into 22-01-04 but since the value is 0 I didn't think that was the setting I was looking for. I wish I knew how the incoming calls are routed, obviously I'm not the one who set it up nor I am a NEC technician.

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There are so many ways. You need to see HOW this is happening. Just adjusting timers willy nilly won't get you there. What trunking are you using?

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Why not call in a NEC tech?


We get old too soon, smart too late

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