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Joined: Jul 2017
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Joined: Jul 2017
Posts: 11
Hi,

As part of our preparation for a major number port we have WireShark capturing packets on both the Internet and LAN sides of the firewall. We are capturing on both sides because the firewall is always the first [through fiftieth] place that VoIP providers seem to point their finger at before they get engaged in the actual troubleshooting process. By doing this I believe we are ready to address the normal support pushback. I may spin-up a Linux box with VOIPMonitor or the like to further streamline the VoIP packet info gathering.

So I am looking for suggestions beyond the 'normal' VoIP troubleshooting steps that are specific to the ESI Communications Server, ESI SIP trunks and ESI support. I remember reading a while back the idea of asking the user to double-tap a button on their ESI phone when they are having an audio issue to produce an easy to find entry in the CS's logs. I took a quick look on this site and did not find the reference. I believe the button was either the Record or the RDL but those are guesses. But that is an example of the sort of suggestions that would be helpful.

Currently my 15 minutes PCAPs are weighing in at about 1.5GB and they ONLY have packets related to the CS1000. When we port the major numbers we should see a 200-300% increase in call volume that would get the PCAP files closer to 5GB each. I cannot see ESI getting very excited about receiving a 10's to 100's of GB of PCAPs to sift through so if there are any breadcrumbs we can place in the CS1000's logs that would be great.

Best Regards!

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Joined: Oct 2004
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If you hit the RECORD button twice it will give a marker for the support team. It just sticks out in the logs and is easy fro them to find.

Joined: Jul 2017
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@oobie,


Thank you so much. BR


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