web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#608144 02/22/17 02:01 PM
Joined: Jun 2004
Posts: 310
mfecko Offline OP
Member
OP Offline
Member
Joined: Jun 2004
Posts: 310
I'm trying to have certain lines ring to a menu.
I want 0 in that menu to ring 2 phones, if no answer then ring 4 additional phones, if no answer go to a particular MBX.

What I did was to send the incoming lines to a phantom ext
phantom ext forwards to menu, 0 in menu goes to supervised transfer to ext 131, then goes to supervised transfer to group 453, then to MBX 131

Found I could not do supervised transfer to group.
Further found when we dial 0 out of the menu, 131 AND group 453 ring simultaneously, it does then go to MBX 13D

I don't get why this is happening.

Any help would be appreciated.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Dec 2005
Posts: 651
Likes: 1
Member
Offline
Member
Joined: Dec 2005
Posts: 651
Likes: 1
Maybe you could set up two hunt groups (451, 452). In 451 you would only have ext. 131. In the hunt group paramaters, have 451 preset forward to 452 (where you have the other 4 phones). In 452's paramaters forward to 440 using vmid 131. I don't remember if the Triad 2 had all of those paramaters, but it may have. If not, why not have it ring 131 and give delay call coverage keys to the other 4 phones. If it goes unanswered, it should go to mbx 131 anyway. Good luck!


"I thought I was wrong once, but I was mistaken"
Joined: Jun 2004
Posts: 310
mfecko Offline OP
Member
OP Offline
Member
Joined: Jun 2004
Posts: 310
What we found was that when we put in a hunt group as a menu choice, and set up the hunt group as an ext in the VM, a supervised transfer to the hunt group would not work. A blind transfer to the hunt group would.
The supervised transfer would allow a 2nd action to go to the second hunt group and no answer would allow a third action to go to MBX 131.

The issue is the inability to do a supervised transfer to a hunt group.


Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,288
Posts638,794
Members49,767
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
212,351 Shoretel
189,001 CTX100 install
187,391 1a2 system
Newest Members
Robbks, A2A Networks, James D., Nadisale, andreww
49,767 Registered Users
Top Posters(30 Days)
Toner 23
teleco 7
dexman 5
dans 4
Who's Online Now
0 members (), 131 guests, and 404 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5