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Joined: Sep 2016
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So my tech got things working the way we needed.. for the most part.. he wasn't able to get my ESI-Link users able to dial 9 for a line out, have to dial 7009, which we put on a feature key. not a big deal. But my issue is this.. our 'Operator' is at an ESI-Link location, not the main location.. so how do I get the Auto-Attendant to send NR calls, or any Branch ID calls to a 'remote' extension? IE: How do I get AA to route calls to the operator to ext 2001? Or for a particular department routed to ext 3005?
And beyond that, how do I get the ESI-Link users to be able to CFWD to an outside line when they have to dial 7009 first?
Last edited by Backu68; 11/09/16 07:59 PM.
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Joined: Apr 2016
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It should be easy if the ESI link locations are published I would think.
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Joined: Feb 2006
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If your tech is a certified ESI tech, then what you are asking is very easy to program. You need to publish the extension list at each ESI-Linked location (F834) as well as enable dial out access at the ESI location with your trunks. (F211)or F2131 if PRI).
Rcaman
Americom, Inc. Where The Art And Science Of Communications Meet
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Joined: Sep 2016
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I may be muddy.. Cab 700 has CO lines, 702 and 704 do not. Users at 702/704 must dial 700+9 to get a CO line, and 702/704 cannot call forward to an outside line due to that 700+9 issue.. unless there is something my tech didn't know.. and he was supposed to be certified...
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Joined: Feb 2006
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Create a speed dial entry of 7009. Use that for the goto on CF.
Rcaman
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