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#604131 09/23/16 12:34 PM
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IP Edge with MicroMas-H VA ports error : Unable to connect to service: U-Unknown Service

Is there a way to restart the services without rebooting the ACD server?

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You can stop just the VA host services from the Netserver . Just right click on the VA host and show, services then exit the running application.

Then start it back from the Start menu.

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David, VA Host doesn't show in Netserver. Even when I go down to All Programs>Toshiba>Strata ACD> and run Voice Assistant the popup shows "Waiting for Dialogic Board Services to Start" and a cancel button.

I'm waiting until this evening to reboot both the IP edge and the MicroMas-H just really didn't want to work late on Friday night.

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The easiest way to resolve Dialogic problems is by a reboot. You can run the Dialogic HMP configuration to make sure everything is green.

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Thanks David that's what I had to eventually do to get it back. I appreciate the advice


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