web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#604122 09/23/16 12:17 AM
Joined: Jul 2003
Posts: 1,231
davetel Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 1,231
a customer about an hour away says she cant do her main menu. she told me she dials prog 06 and after the 6 she gets a busy tone. i asked her to check the ext number to make sure it is 100 and every time she said she used this sta to program the menu before but never did go check the icm number. she said no one esle had been there changing anything. anyone have an idea other than trouble in the database or a bad vm. or maybe she isnt using ext 100 sense she wouldnt go look!

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

davetel #604126 09/23/16 08:24 AM
Joined: Aug 2003
Posts: 5,154
Likes: 2
Moderator-Vertical, Vodavi
*****
Offline
Moderator-Vertical, Vodavi
*****
Joined: Aug 2003
Posts: 5,154
Likes: 2
Make sure the voice-mail/AA is not in use when trying to record.

Make sure she's at the "attendant" phone by dialing 0 from another extension.

Power cycle the KSU.

davetel #604147 09/23/16 10:15 PM
Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
The vm ports are all busy most likely.

Last edited by Derrick; 09/23/16 10:16 PM.

www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
davetel #604151 09/24/16 02:20 AM
Joined: Jul 2003
Posts: 1,231
davetel Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 1,231
good ideas. will give them a try. thanks.


Moderated by  EV607797, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,326
Posts638,992
Members49,781
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,454 Shoretel
190,737 CTX100 install
189,211 1a2 system
Newest Members
wierderal, Rupert, hamishegg, Rphoneguy, Kahm310
49,781 Registered Users
Top Posters(30 Days)
Toner 11
Rupert 7
tim10 5
lyte 4
whoami 3
Who's Online Now
2 members (PhoneGuy827, Toner), 89 guests, and 102 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5