web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Feb 2007
Posts: 19
blacky Offline OP
Member
OP Offline
Member
Joined: Feb 2007
Posts: 19
Hi all, I was hopping someone could help me with the SMDR on the SV9100. I find it limits itself in giving out only which extension answered a call even if that call has come via a Department Group or another extension.

I really want to run statistics for Departments but the systems SMDR does not supply this info. Has anyone had success in this without resorting to the ACD.

I want to transfer either to a Virtual Extension or Department which rings on 5 extensions and run a report on how many calls went to the Virtual or Department.


Your thoughts please.


Last edited by blacky; 08/09/16 07:49 PM.
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Sep 2004
Posts: 4,195
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,195
Likes: 2
There is no "work around" for this because that is what ACD "Contact Center" is for.

Last edited by Coral Tech; 08/09/16 11:17 PM.

Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,288
Posts638,794
Members49,767
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
212,350 Shoretel
188,999 CTX100 install
187,391 1a2 system
Newest Members
Robbks, A2A Networks, James D., Nadisale, andreww
49,767 Registered Users
Top Posters(30 Days)
Toner 23
teleco 7
dexman 5
dans 4
Who's Online Now
1 members (Ashley), 106 guests, and 390 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5