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Joined: Feb 2007
Posts: 19
blacky Offline OP
OP Offline
Joined: Feb 2007
Posts: 19
Hi all, I was hopping someone could help me with the SMDR on the SV9100. I find it limits itself in giving out only which extension answered a call even if that call has come via a Department Group or another extension.

I really want to run statistics for Departments but the systems SMDR does not supply this info. Has anyone had success in this without resorting to the ACD.

I want to transfer either to a Virtual Extension or Department which rings on 5 extensions and run a report on how many calls went to the Virtual or Department.

Your thoughts please.

Last edited by blacky; 08/09/16 07:49 PM.
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Joined: Sep 2004
Posts: 4,195
Likes: 2
Joined: Sep 2004
Posts: 4,195
Likes: 2
There is no "work around" for this because that is what ACD "Contact Center" is for.

Last edited by Coral Tech; 08/09/16 11:17 PM.

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