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#602934 08/05/16 10:13 PM
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Ray01 Offline OP
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Customer has a 7100 with 10 Digital phones and 2 CO Trunks. 1001 and 1002 is set only to allow caller to dial a 3 digit ext only. This does work but sometimes some or all phones ring at once. No Group ring is set and only Digit allowed 1st is a 2.

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Ray01 #602935 08/05/16 11:42 PM
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pvj Offline
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What does the display show when this happens?

Ray01 #602941 08/06/16 08:00 PM
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Not sure, Ill find out Monday

Ray01 #603123 08/15/16 04:09 PM
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in the display reads TRANSFER FROM 304

Ray01 #603125 08/15/16 04:26 PM
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That is a transfer from a voicemail port.
If more than one phone is ringing at a time.it would sound to me that it is going to a group.Are there any groups set up in 601? What about 500 the default Operator group? Someone dialling a "0"

Ray01 #603126 08/15/16 04:54 PM
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There are no groups set in 601.
Dialing 0 is inactive. I disabled that.

Ray01 #603128 08/15/16 05:29 PM
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Dialling 0 from a mailbox? Not just the auto attendant.Is the 500 group set up? It is getting there from the auto attendant /voice mail somehow.

Ray01 #603148 08/16/16 10:46 PM
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500 Group has members 201-208
Day and Night Menu has 1st digit 2 allowed for direct access to ext. No other 1st digit allowed.

Ray01 #603150 08/16/16 11:22 PM
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So what happens if a caller hits a mailbox and dials 0?It will probably go to 500 and 201-208 will ring.Is that what's happening?

Ray01 #603205 08/18/16 05:42 PM
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When I dial 0 after it hits the mailbox, all phone rings. I deleted the 500 group in 600 and it seems to be ok now.I should know by Monday if it does.


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