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#602759 07/29/16 12:34 PM
Joined: Aug 2005
Posts: 560
Toolie Offline OP
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Customer had me recently change their option to press "1" to make an appointment so that option would ring a department group. Works fine. Now, they want the call to go to voicemail if not answered in the Dept. Group. I don't see a way to do that within department calling.

Just wondering if anyone had an easy way to do this before I go to the trouble of working out yet another solution.........my previous solution involved using a virtual extension - but they wanted to be able to handle more than two calls at a time......


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Use supervised transfer from the auto attendant.


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