atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems To much technical info for the general public

Not necessarily but we do have to adapt. I don't expect to get the simple jobs anymore but I also now get the "get me out of this $#1T" jobs where people have overstepped their abilities. The amount of information people can access these days is an order of magnitude greater than even 10 years ago and it will only get greater. On my own fourum, in Oz, I give access to tools I have developed over the years to simplify programming and whilst these are aimed at other techs, users can also access them. What would you have me do about that?

your forum you're free to do whatever you want , we have long established rules here and we don't give end users the keys to the kingdom.

you could always do whats done here and establish private areas for those who are verified to be in the business and post your tools there

Funny how the new generation (millennials?) seem to think knowledge should be free and nobody should have to work for it. It's a commodity just like anything else. Only when it hits them in the pocketbook will they understand.

-Hal

Not sure how long that will be in my part of the world the way NEC AU is treating it's dealers and their tech support. You can't email anyone in the TAC just to ask a general question not a problem. You have to call their Australian call center and log a job and then put this job number in the email you send them before they will answer it. If i was an NEC dealer in AU and got treated like that I would walk to another product that gives beter tech support. Not sure how the US dealers are teated by NTAC..

NTAC is actually very good here in US. The website is awful to put it mildly. Ya you can navigate it but what a pain. I have no idea if they paid someone to do that but if they did they got ripped. Which is weird because the Aspire and UX websites are fantastic. I don't have a lot of issues usually because almost everything is done ahead of time and I catch it before an install usually. I also ALWAYS initialize the system and THEN overlay the programming on the hardware. This goes back to the iseries days and has saved me from grief unlike two other techs I have tried in vain to do this.

Some years ago, I asked an NEC engineer why so many things in the systems were undocumented, and why the interface seemed so convoluted. He told me, "so your customers will need to call you for anything more than simple button programming."

And in most cases - that's what happens. I have had a couple of clients that insisted that their tech people take ove the system once it's installed and running - I do just as much work for them as any other customer, if not more. When the on site IT guys get it nicely fouled up - I can come in and save the day.

I understand the idea about not giving away info though - but I sort of thought most people on this board were in the business. I support some systems that I am not certified in, and this board has been a wonderful resource for me.

My two cents......

I find the system easy compared to like Tadiran. Not as easy as ESI but really is any system that easy save Alworx? Also, I suppose since I've been working on these things since TIE and Nitsuko I find them easy. The only thing I find to be a pain are the Froute tables but they make sense.

As Toolie said, many of us here are in the business. Some, like me, aren’t big time channel partners, but we’re all doing this for profit. We each have a different level of knowledge and expertise and we’ve paid our dues over time with our experience.

I post in the Installers category when appropriate for the topic. If nothing more than end user info should be discussed in open forums, then perhaps we need more private categories so we can have those discussions privately and in a category related to the system in question. Would other techs be more willing to discuss and help in a private, system specific category?

Jim

Another tech yes. An end user, customer, sparkie or IT guy absolutely not.

-Hal

And just how, on an anonymous forum, do you tell the difference? Some users are more knowledgeable than some techs!