atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK280 w/DK VOICE MAIL PROBLEM

8 EXT. IN USE,8 PORTS ACTIVE IN VM,WHEN I DIAL INT. 850 FROM EXT. 200 I GET "850 BUSY", WHEN I DIAL FROM EXT. 201 I GET "TALK TO 240" AND I GET THE GREETINGS, WHEN I CALL FROM EXT. 205 I GET "CALL FWD. TO EXT. 203", WHEN I DIAL FROM THE OTHER EXTENSIONS I GET "850 VACANT". PLEASE CAN ANYONE SHED SOME LIGHT ON THIS. THANKS, LYLE

Hi Lyle,

Posting in all caps is something we ask members to avoid doing if at all possible.

With two finger typing it was easier, nothing else meant by it. Sorry

Ext 850 is likely a distributed hunt group, which would mean that every time you call it, a different voicemail port is connected. I suspect that something may be setup wrong.

It doesn't make sense to me that when you call the same hunt group from different extensions you get a different result. Can you call the same number multiple times from the same extension and see if you get a different result each time.

DK280w/DK VM (8 ports active)Program 00=RBA3X2T
re-initialized system (again)and only looked at and set these programs all others are default settings.
Program 03 = 00=93,11=61,12=61,13=61,14=31,15=17,16=43,21=27,22=17,23=31
Program 10-1= 1,7,8,9,18,19,20
Program 10-2= 2,4,14,15,16
Program 10-3= 11,13
Program 13=040
Program 30= 000*039#1,5,7
Program 31= 000*039#1,10,12 & 040*047#4,5,9,10,15,16,17,18,19,20
Program *32= 000*039#040
Program 33= 040#047
Program 35= 000*039#1,2,4,16
My results are I can dial Int.240-247 on any phone and get VM
If I dial Int.850 I get:
From Ext. 200 I get Ext.850 Vacant
From Ext. 201 & 202 I get Talk to 241 (every time the same)
From Ext. 205 I get Talk to 247 (every time the same)
From Ext. 203,204,206,207 I get Ext.850 Vacant
Just tried Ext. that gave me 850 Vacant by dialing Int.240 and get VM; hang up and dial Int. 850 it gives me the VM port I was just on (240). If I first dial a different VM port and then Int. 850 it gives the port I was just on. The Ext. 850 Vacant messages have disappeared. What is going on???
Thanks, Lyle

Since you are looking at programing, how about looking Program *40, hunt group port number 900 and see what ports are in the hunt group.

On a PM I was told to put into Program *4 = 900# and if returns a 850 that I should be able to Program *40. When I go into *40 it won't let me put anything into it.

Have you found in the manual for the programing procedure? Some of the older DK280 manuals may not have Prg *40 in them because as I understand this was not a feature in the older DK software.

In Prg *40 Spkr 900 01 you should be able to view, or add the first port number in that hunt group.

My programing manual does not show *04 or *40. Is it the same for DK 424 ? That manual shows them. When I go into *40 I get an = sign but it won't let me put any numbers in. Is there something in programing that could cause this? I believe this has revision 3 upgrade. I have the paperwork and old chips.
Thanks, Lyle

One other thing the main Cabinet is DK280 and the Secondary is DK424.