8 EXT. IN USE,8 PORTS ACTIVE IN VM,WHEN I DIAL INT. 850 FROM EXT. 200 I GET "850 BUSY", WHEN I DIAL FROM EXT. 201 I GET "TALK TO 240" AND I GET THE GREETINGS, WHEN I CALL FROM EXT. 205 I GET "CALL FWD. TO EXT. 203", WHEN I DIAL FROM THE OTHER EXTENSIONS I GET "850 VACANT". PLEASE CAN ANYONE SHED SOME LIGHT ON THIS. THANKS, LYLE

Hi Lyle,

Posting in all caps is something we ask members to avoid doing if at all possible.

With two finger typing it was easier, nothing else meant by it. Sorry

Ext 850 is likely a distributed hunt group, which would mean that every time you call it, a different voicemail port is connected. I suspect that something may be setup wrong.

It doesn't make sense to me that when you call the same hunt group from different extensions you get a different result. Can you call the same number multiple times from the same extension and see if you get a different result each time.

DK280w/DK VM (8 ports active)Program 00=RBA3X2T
re-initialized system (again)and only looked at and set these programs all others are default settings.
Program 03 = 00=93,11=61,12=61,13=61,14=31,15=17,16=43,21=27,22=17,23=31
Program 10-1= 1,7,8,9,18,19,20
Program 10-2= 2,4,14,15,16
Program 10-3= 11,13
Program 13=040
Program 30= 000*039#1,5,7
Program 31= 000*039#1,10,12 & 040*047#4,5,9,10,15,16,17,18,19,20
Program *32= 000*039#040
Program 33= 040#047
Program 35= 000*039#1,2,4,16
My results are I can dial Int.240-247 on any phone and get VM
If I dial Int.850 I get:
From Ext. 200 I get Ext.850 Vacant
From Ext. 201 & 202 I get Talk to 241 (every time the same)
From Ext. 205 I get Talk to 247 (every time the same)
From Ext. 203,204,206,207 I get Ext.850 Vacant
Just tried Ext. that gave me 850 Vacant by dialing Int.240 and get VM; hang up and dial Int. 850 it gives me the VM port I was just on (240). If I first dial a different VM port and then Int. 850 it gives the port I was just on. The Ext. 850 Vacant messages have disappeared. What is going on???
Thanks, Lyle

Since you are looking at programing, how about looking Program *40, hunt group port number 900 and see what ports are in the hunt group.

On a PM I was told to put into Program *4 = 900# and if returns a 850 that I should be able to Program *40. When I go into *40 it won't let me put anything into it.

Have you found in the manual for the programing procedure? Some of the older DK280 manuals may not have Prg *40 in them because as I understand this was not a feature in the older DK software.

In Prg *40 Spkr 900 01 you should be able to view, or add the first port number in that hunt group.

My programing manual does not show *04 or *40. Is it the same for DK 424 ? That manual shows them. When I go into *40 I get an = sign but it won't let me put any numbers in. Is there something in programing that could cause this? I believe this has revision 3 upgrade. I have the paperwork and old chips.
Thanks, Lyle

One other thing the main Cabinet is DK280 and the Secondary is DK424.

It seems like if you can enter 900 in program *04 then it would make sense that you can enter 900 in program *40 as well.

From my understanding Distributed Hunt groups were added n Strata DK programing sometime in version 3.X. I never worked on these systems when they were new. I just had to learn them to support our existing customer base.

Last thing I need to do is get phone syst. to answer an outside call and go to VM & get VM when calling one ext. to another when there is no answer or busy. I haven't got the right mix of programing yet. This all worked before moving the system from a closed business and being re-initialized. Thanks, Lyle

Figured out I needed to program (Program 82)to the lowest VM Port which is 040 for all CO Lines. Now incoming calls answer after 12 sec. I changed the Caller Greeting to include "press 1 to leave a message" and set this to send it to Ext. 200 which is also the Ext. for the operator. Now an incoming call BNA goes to this Extension's VM and you can leave a message. The only problem is this ext. tones, pauses then rings about 10 times before it answers and lets you leave a message. The message to the calling party then starts the greeting all over again. It doesn't hang up after pressing the # key. Also the Msg. lite doesn't set on the phone.

Is there a Programing guide for the windows screens you see in programing the Stratagy DK Voice Mail? I have an installation guide but all it shows is DOS screens.

My guess on the 10 rings, is that your call forwarding is still broken (the call is recalling back to VM instead of forwarding). You probability have the extensions CF-BNA to 850 which was the distributed hunt group that did not work, unless you got it fixed since you previous post. You can change the CF on each extension to the extension of the 1st port on your voicemail instead of 850.

The Windows Stratagy admin has the same functions as the DOS version. The windows versions uses tabs, but all the settings are the same.

The message light problem varies depending on the integration type, DTMF or SMDI.

I don't see 850 used in any of my programing, what Program location should I be looking at?

I went into VM User options and set Chain Done to 999 and that stops the call at the end of leaving a message. I also set Chain RNA and Chain Busy to Ext. 240 the (operator or receptionist ext.)Calls that are Busy or RNA still are not going to VM.

Or you don't have the forwarding set on the phones at all.

Unlike the CIX, where you set the system call forward in programming, each extension has to be set to forward to voicemail using #603 or #604 for CF busy No answer. This is done at each.