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#599737 04/11/16 08:37 AM
Joined: Jul 2015
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I have a customer that is using esi-link. The question I have is the extensions at the remote location will be lit (green) sometimes for an hour or so for no reason. You can call the remote extension and connect to that party and then the light goes out when you hang up the phone. Just trying to figure out if there is a fix for this or why the phone system does this. Thanks guys

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Some questions:

1. What are the systems involved?

2. What is the software version in each Comm Server?

3. What codec is in each Comm Server?

Rcaman


Americom, Inc.
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Both are esi-50

Both running 11.5.55.30

Both codec 726

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Call ESI Tech Support. That's a bug.

Rcaman


Americom, Inc.
Where The Art And Science Of Communications Meet

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