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Joined: May 2003
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What you described yesterday at 9:09am is forwarding.
Are you using intercept also??
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Joined: Feb 2015
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When I was unable get forwarding to work, I tested the intecept function to see if I could use it as a substitute. I can route calls using intecept, but as I described in the post you referred to, it doesn't work the same way as forwarding. If, for example, I set the intercept destination to the extension I want to "forward" to and the "intercept no answer time" to 1 second, it works exactly like forwarding (except for the 1 second delay). However, if the extension is part of an ICD group, it only works when there are no other members of that group (obviously defeating the purpose of having an ICD group). So to answer your question, was I describe was not describing forwarding.
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Joined: May 2003
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If you want an ICD group to go some where after a few rings you use Overflow, not Intercept or Forwarding. I think you need to get a Tech out who knows how phone systems work. Overflow to VM to get to ICD mailbox.Or to another ICD Group, or the Operator.
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Joined: Feb 2015
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I thought overflow redirects a call to another destination. I need calls to ring simultaneously in both offices. If there is a way to to have the original ICD group ring simultaneously with the overflow destination then it may work.
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Joined: May 2003
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You say call fwd does not work. If that is indeed a fact then what you want (simultaneously ring local ring group and ring group of a networked system) can never work. I can't fathom why you don't have your Vendor make this work, can they not program remote, or is that beyond their scope of expertise??
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The "certified dealer" can program remotely, but the technician admits he doesn't have the level of expertise to help. He did send my program file to Panasonic and they state I programmed the system correctly. Panasonic suggests I send the PBX to their repair center. As it is out of warranty, it could take a week to fix. My business can't survive without phones for a week. It annoys me that Panasonic refuses to talk to me directly, even on a conference call with the dealer. It shows that there "certification" process is meaningless and they don't back their products.
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If out of warranty then the dealer would supply a replacement TDA50 under your maint agreement. If you don't have a Maint agreement then you would purchase a new unit. Doesn't matter what Manf of phone system, unless it was a Vendor that you have a good rapport with. A TDA50 is not that expensive. I also think that Panasonic or others may not know exactly what it is that you want, as I have had trouble understanding what is going on.
I would be happy to look at your system remotely and if I can help then you can pay me. You would of course be available via phone at that time and at the location.
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Thanks, I will send you a PM.
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Well..............................................?????
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