I’m trying to network two phone systems (an NCP-500 and a TDA-50). I have the software upgrades for both systems(KX-NCS3910- KX-NCP and KX-TDA5920- KX-TDA50 CTI). A VPN has between setup between the offices. I need certain incoming CO lines at each office to ring at both offices simultaneously. The problem is only incoming calls to the NCP-500 are ringing in both offices. Calls to the TDA-50 are not ringing in the other office.
At each office I programmed a virtual PS that is forwarded to an ICD group at the other office. The phones are programmed using the extension method, not the PBX code method. All extensions in one office are in the 100’s and the extensions in the other office are in the 300’s. The floating extensions of the ICD groups start with a 1 or a 3 depending on which office they are part of (not in the 600’s as set by default).
Any extension in one office can call an extension in the other office, so I assume I set up the tie tables properly. NDSS buttons in both offices are working. As stated above, calls to the NCP-500 are being forwarded properly. I programmed each system the same way, including the COS of each virtual PS. A tech support specialist from Panasonic reviewed the DSSYS files from both systems and said it should be working, but offered to suggestion for resolving the problem.
The following information may be of diagnostic value. If I call the virtual PS(of the TDA-50) from an NCP-500 extension I get a busy signal. If I set the intercept destination “when called party is busy," to the NCP-500 ICD group it does work for internal calls. The NCP-500 ICD group does ring when the PS (of the TDA50) is called from an NCP-500 extension. It does not, however, ring at the office with the NCP-500 when the call to the TDA-500 is an incoming (external) call.
When I first programmed the NCP-500 only internal calls were forwarded by the virtual PS. Once the software was upgraded to the enhanced version, external call were also forwarded. Is it possible I don't have access to all the enhanced features of the TDA-50?
I think I upgraded the TDA-50 properly. I replaced the SD card with the new card that contains the enhancements and initialized the system. I then transferred the DSSYS file that I saved from the old card. I was prompted to transfer the DKEY-FR file when the system was initialized. The message indicated a flash ROM ID and a confirmation code ROM ID which were the same as when the system was initialized for the first time. I used the same DKEY-FR file I had when I first initialized the phone system. Is it possible I need a new DKEY-FR in order for all the enhanced features to work?
Any help would be much appreciated.
In order to isolate the problem I've tried to simplify the problem. If I forward a virtual PS or a wired extension (of the TDA-50)to my cell phone, it will only forward internal calls (extension calls from either office). I can't forward external calls. This eliminates the possibility of a networking problem. I have "transfer to CO" and "forward to extension" enabled. I still can figure out why external calls can't be forwarded? Has anyone had this problem before?
Class of service set.
Calls forwarding via VM? If so transfer should be unsupervised.
Thanks for the reply. There is no voice mail connected to the system. I have a TVA50, but I was waiting to install it until all the current issues have been resolved. COS should allow forwarding by the virtual PS. I have the COS set exactly like I have it set on the NCP-500 and that is working fine.
Are you doing a Supervised CO transfer or Dial ext and hangup?
I'm not sure I understand. I want the call forwarded (so it rings the ICD group and an outside destination simultaneously) not a call transfer. Call transfers are working properly.
That requires Advanced Software.
Just saw you have Enhanced SW.
If you want the ps/cell to be a menber of the ICD Group,
that only works with PRI, unless it has been changed from the last time I set it up.
See NOTEs on PSCNA website
I would think who ever sold you the SW would have told you.
If I set the DIL destination for the incoming CO I want to ring in both offices, the call doses get forwarded to the other office. If I set the DIL destination to the ICD Group's floating extension, it doesn't work. The manual states "ELCOT/LCOT CO lines and channels of a T1 CO line set to LCOT do not support this feature." I'm not sure what a "ELCOT/LCOT CO line" is?
I wanted to clarify my previous post. If I set the DIL destination for the incoming CO to the virtual PS, it does forward the call to the other office. If I set the DIL destination to an ICD Group's floating extension (and make the virtual PS a member of that group), it doesn't forward the call to the other office.
It means you need PRI.
ELCOT means analog CO line.
The basic FWD is part of std SW. The simultaneous ring of cell or any other number as part of an ICD group is the enhanced feature, that needs PRI, might work with SIP DID, check with Tech Support.
Move up to 100 or NCP.
Thanks so much for your reply. The vender I purchased the phones from insists I should be able to have the TDA50’s incoming CO lines ring in both offices, but can’t offer an explanation for why it doesn’t work. He even checked with Panasonic’s tech support and they agree it should support network ICD groups. Furthermore the say PBX is programmed correctly. They suggested I have a certified installer come into the office to figure out the problem. I would gladly do that if I thought it would help, but feel I would just be told this feature is not supported by my system.
I am able to ring the phones in the other office by setting the DIL destination (of the TDA50 CO lines) to an extension or ICD group in the other office. I can also ring the other office by setting the DIL destination to a virtual PS if I set the intercept destination “when called party is busy,” to an extension in the other office, but not by using the forward feature. This still doesn't solve the problem of having it ring in both offices.
Would it work if I set the DIL destination to a wired extension and then pair 2 virtual PS’s in parallel with the wired extension? I can forward one PS to another extension in the local office and forward the other to an extension or ICD group in the other office. I’m not sure how to do this, but would be willing to spend the time figuring it out if there was a chance it would work.
You can not explain what you want.
Figure out what you want and then repost.
Call forwarding?
Outside number to ring at the same time as ICD group?
ICD group at main location to ring phones at both Main and secondary.
Whatever, have whomever you bought the system from remote program so that it will work. But they most likely don't know Squanto about the System, much less the Enhanced Software. It appears that they sold you the wrong can of worms and they don't have an opener.
Or have a Certified installer that knows how to set up what you want to do, you just need to explain what it is that you want.
Of course if your S/W is corrupt or system needs to be initialized it will cost you, may need to re-register.
You can't talk to Panasonic, only the so called Vendor, if it wont work get yo money back.
Hint:there is a reason that Panasonic like to sell via Certified Dealers.
I need incoming calls to the remote office (where the TDA50 is located) to ring simultaneously in both offices. The incoming calls to the main office (where the NCP500 is located) already ring in both offices. My earlier rambling post was an effort to look at different strategies to accomplish what I thought I articulated in my original post.
By the way I did re-register after I installed the new SD card with enhanced features.
The dealer did forward my DSSYS file to Panasonic. I was told the system is programmed correctly, so I'm not sure how remote programming would help.
The dealer I purchased both systems from is a Certified Dealer, yet he is still unable to help me. So much for Panasonic selling via Certified Dealers.
Must be an Internet dealer,
Have enhanced sw on both locations??
They do installationson on the West Coast. I'm on the East. Yes, I have the software upgrades for both locations(KX-NCS3910- KX-NCP and KX-TDA5920- KX-TDA50 CTI).
Set the the virtual PS of the 50 to ring the ICD group of the NCP
There are a lot of variables to this.
Up to 4 Virtual PS can be member of the local ICD group.
What kind of lines on NCP??
Forwarding of the PS must be All Calls.
I can set a virtual PS of the TDA50 to ring the ICD group of the NCP as long as the the Virtual PS is set as the DIL destination of the incoming CO lines. If I change the DIL destination to a local ICD group and make the virtual PS a member of that group, it no longer works. Fowarding is set to All Calls.
I have analog CO lines on the NCP. I have no problem getting those lines to ring in both offices.
I think I may have discovered the problem. I am unable to forward calls of any kind. I can't even forward an internal call. Forwarding is set to "All calls". I have the COS of all extensions set the same. I have no internal or external blocking set. I've enabled "transfer to CO" and "call forward to CO." What can prevent the transfer of calls that I haven't touched on?
In my last post I meant to say what can prevent an extension for forwarding calls? Transferring calls is working fine.
COS must be set right for all.
ICD ring Group Distribution Method set to Ring.
CF of PS set by Console.
Forwarding doesn't even work when the an extension is forwarded internally (i.e. having nothing to do with a ICD group or a PS). I should be able use this basic feature even if I didn't have the SD card with enhanced features.
Only thing i can think of is Software corrupt.
Initialize and start over.
One again, thanks for your reply. I initialized the system and started again with the default settings, but still no ability to forward. I can't even forward internally. I guess if there is a corrupted file, other than a programming file, initializing won't help. My next step is reinstalling the old SD card (without enhanced features) to see if I can then forward. If I still can't forward, then I'm at a loss. It seems unlikely it's a hardware issue, since all of the other features are working.
Well, something is broke. If you can't FWD you need a replacement system, or if you downloaded the Enhanced SW a replacement for that. The system has Forwarding and if it does not work then you are owed a new system. If so upgrade to NCP. Although you said earlier that PS forwarded to ICD group when dialed or DILed to.
I apologize for a somewhat misleading post earlier on when I used the term "forwarding" loosely. I was never able to forward the PS. Instead I set the intercept destination “when called party is busy," to the floating extension of an ICD group in the other office. This only works if the PS is set as the DIL destination of the incoming CO line or if the DIL is set to a local ICD group and the PS is its only member. Once I add a local extension to the ICD group the PS no longer rings the other office.
You never answered are you forwarding via console?
I believe the PS must be done so.
Yes, I am forwarding via the console. It's not just the PS that I can't forward. I can't even forward one local wired extension to another. Tomorrow I'll be in the office with the TDA50. I'll try the old SD card to see if forwarding works.
Today I initialized the PBX with the old SD card (without enhanced features) and I'm still unable to forward calls. I can't even use simple internal forwarding. How is that possible? How can all features except forwarding work? I assume this rules out a corrupted file?
What you described yesterday at 9:09am is forwarding.
Are you using intercept also??
When I was unable get forwarding to work, I tested the intecept function to see if I could use it as a substitute. I can route calls using intecept, but as I described in the post you referred to, it doesn't work the same way as forwarding. If, for example, I set the intercept destination to the extension I want to "forward" to and the "intercept no answer time" to 1 second, it works exactly like forwarding (except for the 1 second delay). However, if the extension is part of an ICD group, it only works when there are no other members of that group (obviously defeating the purpose of having an ICD group). So to answer your question, was I describe was not describing forwarding.
If you want an ICD group to go some where after a few rings you use Overflow, not Intercept or Forwarding.
I think you need to get a Tech out who knows how phone systems work.
Overflow to VM to get to ICD mailbox.Or to another ICD Group, or the Operator.
I thought overflow redirects a call to another destination. I need calls to ring simultaneously in both offices. If there is a way to to have the original ICD group ring simultaneously with the overflow destination then it may work.
You say call fwd does not work. If that is indeed a fact then what you want (simultaneously ring local ring group and ring group of a networked system) can never work. I can't fathom why you don't have your Vendor make this work, can they not program remote, or is that beyond their scope of expertise??
The "certified dealer" can program remotely, but the technician admits he doesn't have the level of expertise to help. He did send my program file to Panasonic and they state I programmed the system correctly. Panasonic suggests I send the PBX to their repair center. As it is out of warranty, it could take a week to fix. My business can't survive without phones for a week. It annoys me that Panasonic refuses to talk to me directly, even on a conference call with the dealer. It shows that there "certification" process is meaningless and they don't back their products.
If out of warranty then the dealer would supply a replacement TDA50
under your maint agreement.
If you don't have a Maint agreement then you would purchase a new unit. Doesn't matter what Manf of phone system, unless it was a Vendor that you have a good rapport with. A TDA50 is not that expensive.
I also think that Panasonic or others may not know exactly what it is that you want, as I have had trouble understanding what is going on.
I would be happy to look at your system remotely and if I can help then you can pay me. You would of course be available via phone at that time and at the location.
Thanks, I will send you a PM.
Well..............................................?????