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#575796 08/13/14 09:46 AM
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mfecko Offline OP
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Got a customer with about 20 Falcon 28 phones.
Everyday, the same 2 phones show 5 or 6 new VM messages.
Of course there are no messages.
VM logs show no activity to those phones.
Anyone know why this might be happening ?
Thanks

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mfecko #575799 08/13/14 09:51 AM
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pvj Offline
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Not saying this is your problem but I had a 7200 that had a similiar problem.I didn't install it but took it over and the installing company used station groups that were outside the normal default numberimg plan.One was for the operator group for outside callers dialing 0.The phone with the MW button would show messages and flash but when you retrieved messages by pushing the MW button and passcode it was always "you have no new messages".Weird but then if you accessed the mailbox all by dial codes ie 549 *# 555 then the passcode the messages were there and would play.They had 80 or so messages "hidden" that way.So I ended up instead of rreworking to do an auto forward to the phones normal mailbox and problem solved.

Is it possible they are from a general mailbox and on a MW key?

mfecko #575808 08/13/14 11:50 AM
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mfecko Offline OP
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Checked all the mailboxes
No go.
They're all normal.

mfecko #575822 08/13/14 02:00 PM
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Check the mwi settings for the mailboxes in the mailbox block in the vm (page 2 or 3)

mfecko #575824 08/13/14 02:39 PM
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Nameless

What am I looking for ??

mfecko #575825 08/13/14 02:41 PM
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Make sure it's set to yes and has the correct ext number listed

mfecko #575828 08/13/14 02:58 PM
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Both trouble ext are set properly

mfecko #575829 08/13/14 03:12 PM
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So there is no MW XXX key on either of these 2 phones?

Do they receive any messages at all besides these phantoms?

mfecko #575833 08/13/14 03:39 PM
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They receive their normal daily vm messages.
There are no MW buttons on any of the phones.

mfecko #575834 08/13/14 03:43 PM
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So do they have a VMMSG button and does it flash when these phantom messages are there? I assume the display is also showing these phantom messages?

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