|
Joined: Dec 2013
Posts: 6
Member
|
Member
Joined: Dec 2013
Posts: 6 |
Good morning, Is anyone aware of a trick to have the X16 system answer calls directly from a voicemail? I would prefer if callers didn't have to dial anything before reaching the voicemail. I tris setting the answer delay on the Attendant phone shorter than the auto attendant delay but it doesn't work. I'm thinking of maybe recording the "0" tone on my outgoing message to have the calls automatically transferred to the attendant phone but that is somewhat odd to hear. Any idea? Thanks!
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
|
Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Are you asking about immediate answer by the Auto Attendant or are you asking for callers to go direct to a mailbox? Remember, with the x16, there are no mailboxes until a phone is plugged in and assigned.
- Dave S. -
You can never appease your ideologue opponents.
|
|
|
|
Joined: Dec 2013
Posts: 6
Member
|
Member
Joined: Dec 2013
Posts: 6 |
Dave, I would like the incoming calls to be answered directly by a phone (and associated voicemail), not by the attendant. The idea of having to dial an extension number doesn't work well in my situation. In the hidden system menu, I noticed the AutoAttendant can de disabled but I haven't tried and I don't know how it would behave and if I can get one extension's mailbox to handle the calls.
|
|
|
|
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
|
Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Anyone got a quick answer for our OP? I've been so backed up that I haven't even been able to kick back in the office and look at the manual to refresh my memory. As it is, I'm only looking at this right now because I'm so wound up I can't get to sleep yet!
- Dave S. -
You can never appease your ideologue opponents.
|
|
|
|
Joined: Jun 2006
Posts: 8,734 Likes: 5
Moderator-Nortel, Computers, General
|
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,734 Likes: 5 |
Same here Dave, but I have a simple solution. Turn the timing delay for the AA up to 240 seconds. That gives you plenty of time to either answer the phone or have an extension's VM pickup.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
|
|
|
|
Joined: Nov 2008
Posts: 27
Member
|
Member
Joined: Nov 2008
Posts: 27 |
Dave,
Incoming calls in the X16 can be directed to a telephone or the auto attendant but cannot be sent directly to a single voicemail box. Must users have the callers dial zero to go to the attendant mailbox.
|
|
|
Forums84
Topics94,402
Posts639,366
Members49,808
|
Most Online5,661 May 23rd, 2018
|
|
1 members (metelcom),
273
guests, and
161
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|