atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems IVX E Class, need help disabling the auto-attendant.

One of my customers moved into a building where the previous owner left behind their IVX E Class Gen II. I defaulted the system, and did my feature button mapping. I then proceeded to the analog line setup. The first three hunt lines are to ring at ext 100 then over to ext 111 on the 4th ring. The 4th & 5th line ring to exts 108 & 106 respectively, and the after the 4th ring, ring to each one's secretary. I programmed that data into the system for each line. For lines 1-3> Ring 1 X100 Ring 3 X100 X111. Did the same for the other two lines. So far, it's still being answered by the auto-attendant, which prompts the caller to dial the extension or dial 0 for the operator. I did check to make sure the programming had been saved.
Another smaller issue I noticed, feature button mapping returns an "Invalid Entry" message when attempting to program in some of the three digit feature codes.

How do I get the AA turned off for live answering?

Vern Hobbs
Seaboard Comm.

Sounds like the system is night mode. To be sure program a day/night keyt at reception so the display will show status.

You are correct, I remember seeing NGT in the display. Why would it default to night mode? I do believe it was like that prior to defaulting. I hope the feature button programs, the other features I tried to program in weren't accepted.
Thanks, I should have caught that,but been a little under the weather this week, not at my best.

Vern

I am unable to program any feature code onto a button. When I enter 560, I just get an "invalid entry" message. I guessing the installation manual left out something....

Vern

OK, Figured it out, Feature Keys can't be programmed while in system programming, go figure.

There's nothing to figure. When the system is in program mode, the processor opens up an input channel for the programming phone to the exclusion of all other inputs. That is to prevent database corruption.

The system is much easier to program using ESI-Access and a computer.

Rcaman

Thanks,

I've looked around to try and find that software, no luck so far.


Vern
[email protected]

Here's the deal. If you are not an ESI dealer, then you are limited to using the phone for programming. If you are trying to do intricate routing, it can be done via phone, but it is really hard and time consuming. Little things can trip you up and make the system act weird. It might be wiser to locate an ESI dealer in your area and pay that dealer to do in 10 minutes what it may take you a whole day to try and accomplish.

Rcaman