atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems StrataNet Pool Group question

Hi, I'm wondering if anyone has seen this before.

I have two sites connected via StrataNet with Pool Group 2 at site A being the shared lines from site B (and vice-versa). However, when someone hits their pool line button, they get dial tone but when they try to dial it says "Call Abandon."

Any ideas what I might be doing wrong?

Also, everything else seems to be working great. The shared VM, intercomming between sites, etc.

can you acces the lines between sites by dialing the node ID , then the sites line access code ?

Yes. If they dial [NodeID]#7[001/002/etc.] they can make a call on that line.

I've not tried Pooled Line keys... but I have one site that only has a single POTS line for 911 usage - and all the rest of the traffic (and I'm speaking of about 20 some phones) go over the Stratanet to their other company location. (Also using a single IVP8 to handle both locations)

I have it programmed in LCR... That would be the way I'd do it, send the calls first over their own lines, then go to the other location's lines. (So there'd be two route definitions)

That's similar to how I have it set up now. Both sites' incoming calls are routed to a single AutoAtt. So the incoming calls are working OK. It's just an issue when they want to make outgoing calls on Pool 2 when their local lines are all in use. That's when they're getting "Call Abandon."

I am trying to follow along, but I am having trouble with this part:
"Pool Group 2 at site A being the shared lines from site B"
The lines for Site B don't show up in the PBX at site A. At site A you would have it's local trunks, either PRI or analog, plus you would have a tie QSIG trunk. You don't see the lines from the other site.

Unless I am missing something (I use LCR about 20 times more often then Pool keys), a pool key would directly select an OLG, and your only choice would be the tie trunk or local lines. If you select the tie trunk, the call would still fail without node ID + access code.

I think LCR would be a better bet. If they have to press a button, reprogram the "Pool" key to a one-touch key to dial 9. You can build a table that will try the local lines 1st, then try Stratanet 2nd if all lines are in use..

This is what I was trying to get work. I have Pool 2 set in OLG 2/ISDN Q-sig. So using the pool lines this way doesn't work? For now I have the LCR set up and I have them set up with individual lines as OneTouch FK1[node]#7[line]. So they're able to do it that way, but it'd be nice to just have 2 pool buttons instead.

So is there a scenario where you can use the pool buttons across StrataNet?

I just can't see where it would be possible to use pooled line keys in this case. I have never tried them for Stratanet, partially because LCR has worked better.

I see your thinking, that grabbing the QSIG trunk directly would connect you to the other PBX, but the QSIG doesn't really work like that. You are rally only grabbing the local trunk that allows you to connect to remote resources after dialing a node ID. Even though you only have one remote system, you could technically have multiple remote systems. I don't think the Toshiba would assume that if you only have 1 remote system to automatically ring down to that lone remote site when you access the QSIG trunk.

Even if it did connect to the remote site through the QSIG trunk without a node ID (which I don't think is possible), at a minimum you would need a 9 to access the remote sites lines. QSIG also allows for direct extension dialing as well.

Only LCR has the ability to add or remove digits, so I just can't see how the pooled keys will work in the way you want them to work.