atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems PZ-VM21 Card Not Recognized

Looks correct. I seem to remember in your part of the world you have to license the ports and the mailboxes. Is this still the case..??

the PZ-VM21 does not show up on the CD-CP00. only the PZ-ME50 and the PZ-IPLA/B do. in the version information you will see if it is installed yes or no.

what you could try is to run the script to activate the inMail.
you need to make a download with PCpro. go to Tools -> Scripts. there you open the directory and go to the directory VM q&1 login (all ports). here you choose the file that suites your situation, with or without ME50. upload the changes and reset the SV8100.

hope this helps.

Yes it does say "installed" in the version information field and thanks for confirming that it does not appear on the CD-CP00 graphic.

Wish I knew about the script earlier, would have saved me a lot of time and hassle if ends up fixing the problem.

I will give it shot tomorrow and let you know how I get on.

Thank You

Yes I did answer you doghart. Thank You!

I can't see the VM21 in PCPro or WebPro . The only thing that is viable is the InMail port count pulled from PRG 47.01.17

You can bet this is a program issue, there is a area where you assign the first InMail port, if this is not done InMail will not work.
Sorry I'm learning not to give installer detail information here.

That's what I was thinking too dans.

Purchased from where? E Bay??
They have no TS? The "techies" that looked, were they certified with this system. Just asking.

I tried the running the VB script "VM script.pcs" as you suggested dutchy but it generates the following errors in the log file:

ERROR (file VM script.pcs, line 67) : SET 16-02 pos=(63-00-00) val="65"
ERROR (file VM script.pcs, line 68) : SET 16-02 pos=(64-00-00) val="66"
ERROR (file VM script.pcs, line 69) : SET 16-02 pos=(65-00-00) val="67"
ERROR (file VM script.pcs, line 70) : SET 16-02 pos=(66-00-00) val="68"
ERROR (file VM script.pcs, line 71) : SET 16-02 pos=(67-00-00) val="69"
ERROR (file VM script.pcs, line 72) : SET 16-02 pos=(68-00-00) val="70"
ERROR (file VM script.pcs, line 73) : SET 16-02 pos=(69-00-00) val="71"
ERROR (file VM script.pcs, line 74) : SET 16-02 pos=(70-00-00) val="72"
ERROR (file VM script.pcs, line 75) : SET 16-02 pos=(71-00-00) val="73"

Do you know what the errors mean? They are obviously being generated even before uploading which I think would suggest an error in the script file, or I am my mistaken?

Thank You

have you tried defaulting the system then re program,. I have had to do this before with the same issue and it resolved the fault