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Joined: May 2009
Posts: 1,198
DND ON Offline OP
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HX5000 at version 5.1.0.52, SP4 PR5. Intermittently, stations do not come out of wrap-up mode after completing an ACD call. I can see it happening in Reporter, and can manually free the station.

We’ve just opened a ticket with Mitel, and are awaiting a response. Anyone seen this?

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Joined: May 2009
Posts: 1,198
DND ON Offline OP
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OP Offline
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Joined: May 2009
Posts: 1,198
Bad info from site: agent was placing call on hold, showing wrap-up condition.


Moderated by  Stix1 

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