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#545810 02/13/13 06:43 PM
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grich Offline OP
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Polycom IP6000 and Allworx 24x. The IP6000 is registered and works fine on calls to other Allworx stations in the building. We have no incoming audio on off-premise calls (which are all VoIP through the corporate WAN and hit the PSTN in another city). The corporate IT people think it's a VLAN issue...they apparently have talked to our vendor and haven't figured it out yet. On the IP6000, the VLAN settings appear correct. What are we missing?

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grich #545858 02/14/13 09:03 AM
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Did you try a wireshark packet capture on the phone to see what might be missing on a call like that?...sounds more like a "firewall" issue to me...oneway audio ! Maybe not opened up for the RTP that the Polycom is using...?

...bob...


Bob Wells
WellComm, Inc.

"As long as nobody's dead or in jail, it can't be all that bad ! "
Wellco #545963 02/15/13 02:14 PM
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grich Offline OP
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Yeah, that's what it sounds like, and I was hoping the corporate guys would have checked that by now. They ought to have some sort of packet sniffer...or now have an excuse to buy one. smile Thanks!


Moderated by  JWRacedog 

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